Digital Performance Insights from Mother’s Day 2015
The digital business landscape is highly competitive. The transformation from traditional approaches to doing business to a real dominance of digital channels is well underway. At Dynatrace, we see...
View ArticleTop 4 Digital Performance Metrics you should monitor 24/7!
Today’s websites are no longer solely marketing channels, they are critical production factors. If a website fails to deliver a satisfactory customer experience the entire value delivery chain is...
View ArticleDigital Performance Innovation: A Note from the Front
Some evolutionary changes are actually revolutions. This is the case for DC RUM’s new Universal Decode. It is not simply a new option for decoding a packet stream, part of a set of new features, but a...
View ArticleFour key elements of unified monitoring in the digital world
Enterprise organisations face mounting pressure to become more customer centric, agile, scalable and responsive. Compounding this is the fact that IT environments, faced with digital transformation,...
View ArticleWhat is the expected response time to deliver good user experience?
A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right...
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What Marketers who Care about CX Can Learn from IT
Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, however, most people miss some of the basic principles of...
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Sky Business News – Australian Online Retailers Slower than World Standards
Recently, I was interviewed by Sky Business News about the site performance of Australian retailers and the fact that they’re amongst the slowest in the world. During one of the busiest Christmas...
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Analyzing Online Sales Versus In-store
I was lucky enough to be a part of a webcast a few weeks ago that looked back at the 2015 holiday shopping season. “Sucharita Mulpuru (Vice President and Principal Analyst at Forrester Research and...
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Digital Journey or Customer Journey?
A central facet of digital marketing is the customer journey. This journey takes an anonymous visitor (either online or in a physical location) to becoming an identified prospect to the purchase...
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A Year Benchmarking Retail Website Performance with 7 Best Practice Resources
I’ve been tracking the global retail websites for the past year, and recently I presented the findings in a webinar on what data trends emerged. Put simply websites are slower, heavier, and more...
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The BEST Digital and Application Performance Customer Stories from Perform Days
We’ve just wrapped up first round of EMEA and Asia Pacific Perform Days, talking with over 1,500 customers across 18 cities. There were so many extraordinary customer stories I wanted to share, and...
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Is management of digital experiences lost on CX pros?
I’ve been wrestling with a real conundrum lately. We know that CX is critical to being competitive. In industries like banking, insurance, and retail it’s arguably the single most important...
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2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics
Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics...
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Digital CX Summit – 2016 Conference Highlights
Welp, it’s been a few weeks since the Digital Customer Experience Strategies Summit in Chicago, IL. If you haven’t had the chance to attend, the show is about advancing the digital customer experience...
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Have you been taking DNS monitoring for granted? Not today!
DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications. This is a must read. Analyzing DNS Outage...
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Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage
TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a...
View ArticleHot from the lab: Latest releases center on unification, scalability and...
Innovation has always been at the core of the Dynatrace culture. We invest heavily in our product development so that our 500+ global R&D experts continue to break new ground in APM. This is an...
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Dynatrace wins prestigious “Success for All” Sally award for its Champion...
Every day, we help our customers deliver the best experiences and success for their customers. That’s a big part of what digital performance is all about. But that’s not all we do. We take customer...
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What’s derailing your digital transformation?
Today I shot my first Dynatrace video about digital performance. Yikes, not an easy task! But really, the point of this blog is to highlight “The Digital Performance and Transformation Audit”, a fresh...
View ArticleDigital Performance Tips for a Record-Breaking Thanksgiving Weekend
Retailers across the world are gearing up for the biggest event in their calendars as Black Friday/Cyber Monday weekend arrives in full force this week. What does that mean? Digital performance is...
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